jom2play Privacy Policy

1Information We Collect

During the account registration process and use of the jom2play platform, we collect several categories of personal information to ensure the services we offer are delivered safely, accurately and according to your needs. This information is obtained directly from you and also through automatic interactions when you use our website.

Information you provide directly includes:

• Full name, date of birth, gender and identity card number (MyKad) or passport
• Email address, mobile phone number and mailing address
• Bank account details, e-wallet numbers (Touch 'n Go, Boost, ShopeePay) and cryptocurrency wallet addresses for deposit and withdrawal transactions
• The username and password you set during registration
• Transaction records, betting history and account activity logs
• Communications with the customer support team via live chat and email

Information collected automatically when you visit our platform includes:

• Your IP address, web browser type and device operating system
• Cookie data and session identifiers
• Pages visited, session duration and navigation patterns
• Technical performance data and error reports

2How We Use Your Information

jom2play uses collected personal information solely for platform operations, regulatory compliance and improvement of the user experience. We will not use your data outside the scope stated below without obtaining your consent first.

• Verifying your identity during registration and login in line with the international licensing requirements we adhere to
• Processing deposits and withdrawals via your chosen payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
• Managing your account, handling bonuses and promotions, and recording betting history
• Sending important notifications relating to your account, policy updates and security information
• Providing responsive customer support via live chat and email in Malay and English
• Analysing usage patterns for the purpose of platform improvement, website performance and overall user experience
• Complying with legal obligations, international licensing requirements and anti-money laundering measures
• Detecting and preventing fraud, unauthorised access and suspicious activity

3Sharing Information with Third Parties

jom2play takes a careful approach to sharing user information. We do not sell or disclose your personal data to third parties for their own marketing purposes. However, in the context of platform operations, data sharing may occur in the following situations:

• Payment service providers: Transaction details are shared with legitimate payment processors such as local banks via FPX, DuitNow providers and e-wallet platforms solely to process your deposits and withdrawals.
• Technology service providers: Third parties that assist with technical platform operations, including server hosting, customer support systems and analytics, are subject to strict confidentiality agreements.
• Regulatory bodies and law enforcement: jom2play may be required to disclose user information when compelled by law, court order or a request from a competent authority.
• Game software providers: Limited technical data may be shared with game providers for the purpose of resolving technical issues and complying with their licensing requirements.

All third parties that receive user data from jom2play are required to comply with data security and confidentiality standards comparable to our own policy.

4Data Storage and Security

The security of your data is a top priority at jom2play. We implement various technical and organisational measures to ensure your personal information is consistently protected from unauthorised access, loss or misuse.

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Password storage using industry-standard hashing methods — we do not store your password in plain text
• Tiered access controls ensuring that only authorised staff can access sensitive user data
• Continuous monitoring for suspicious activity and intrusion attempts
• Regular security audits by internal teams and independent third parties
• Data backup procedures that ensure your data is not lost due to system failure

Your personal information will be kept for as long as your account is active or as long as needed to fulfil the purposes stated in this policy. Once an account is closed, certain data may be retained for a period determined by applicable legal and licensing requirements.

5Your Rights as a User

As a user of the jom2play platform, you have several important rights regarding your personal information. We fully respect and facilitate the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction. You may also update your profile information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal information, subject to retention obligations required by law and licensing requirements.
• Right to Restriction of Processing: In certain situations, you may request that we stop actively processing your data while a dispute or review is being resolved.
• Right to Data Portability: You have the right to receive your personal information in a machine-readable format for transfer to another service provider where applicable.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing communications.

To exercise any of the above rights, please contact the jom2play support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

6Use of Cookies and Tracking Technologies

jom2play uses cookies and similar tracking technologies to ensure the platform functions correctly, improve website performance, and deliver a better user experience.

• Essential Cookies: Required for core platform functions such as login session management and account security. Without these cookies, the platform cannot function properly.
• Performance Cookies: Help us understand how users interact with the platform, which pages are visited most often, and any technical issues that may occur.
• Functional Cookies: Store your preferences such as language, display format, and other settings so you do not need to reset them each time you log in.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the jom2play platform. More information on how to manage cookies is available in your browser's documentation.

7International Data Transfers

As a platform operating under international licensing, jom2play may process and store user data on servers located in various locations outside Malaysia. In such situations, we ensure that these data transfers are carried out with adequate protection, including:

• Legally binding data processing agreements with all parties involved
• Use of recognised data transfer mechanisms such as standard contractual clauses
• Regular assessments of the level of data protection in recipient countries
• Encryption of data in transit and at rest

By using the jom2play platform, you agree that your personal information may be transferred to and processed outside Malaysia in accordance with the terms stated in this policy.

8Minor Accounts and Minimum Age

The jom2play platform is for individuals aged 21 and above only. We take seriously our responsibility to ensure that underage players do not use our services.

• All new account applicants are required to confirm that they are 21 years of age or older
• jom2play reserves the right to request age verification documents at any time, including a copy of MyKad or passport
• Accounts suspected of being owned by underage individuals will be suspended immediately pending verification
• We do not intentionally collect personal information from individuals under the age of 21

9Changes to This Policy

jom2play reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or developments in the data protection industry.

When significant changes are made, we will notify you via an in-platform notification or through the email registered to your account. The effective date of the latest version will always be shown at the top of this document.

Your continued use of the jom2play platform after the effective date of the updated version is considered your acceptance of those changes. We recommend that you review this policy periodically to ensure you remain informed about how we manage your personal information.

10How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jom2play's management of your personal information, please contact our privacy team through the following channels:

• Live Chat: Available 24/7 in Malay and English through the jom2play platform
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For requests that require thorough review, such as data deletion or data export, we will contact you for further information before processing the request.