Responsible Gambling at jom2play
jom2play believes that a safe gaming experience starts with self-awareness. This page provides information, control tools and support resources so you can continue enjoying games in a healthy and controlled manner.
jom2play's Commitment to Player Safety
Online gambling should be a form of entertainment — not stress, not dependency. At jom2play, we take seriously our responsibility to ensure every player has access to clear information and tools that help them make sound decisions each time they play.
Responsible gambling means you set limits, understand the risks, and always play with money you can afford to lose. It is not just a rule — it is an approach that protects players from unintended consequences, while keeping the playing experience enjoyable.
We also emphasise that the jom2play platform is for players aged 21 and above only. This is an absolute requirement that cannot be compromised, in line with the international licensing under which we operate.
This page outlines the measures we have in place, the warning signs you should watch for, and how to get help if you or someone you care about needs additional support.
What jom2play Provides for You
We offer a range of control tools and policies designed to help players manage their gambling activity more responsibly.
Deposit Limits
You can set daily, weekly or monthly deposit limits through your account settings. These limits help you plan your gambling budget more effectively and avoid spending beyond your means. The minimum deposit is RM10 per payment method.
Play Time Limits
Session duration can be limited so you do not lose track of time while enjoying games. When the set time limit is nearly up, the system will send a reminder so you can decide whether to continue or stop.
Temporary Break
If you feel you need to step away for a while, you can activate the temporary break feature, which will block access to your account for a set period — from a few days to a few weeks — without having to close your account entirely.
Self-Exclusion
The self-exclusion option allows you to block your account for a longer period, between six months and several years. During this period, you will not be able to log in or make any deposits. This is a serious step for those who need a longer break from gambling.
Promotion Controls
You have the option to opt out of receiving emails, notifications and promotional offers. This is especially useful for players who are in the process of managing their gambling habits and do not want to be exposed to marketing that could trigger the urge to play.
24/7 Live Support
Our support team is ready to assist you via live chat and email in Malay and English, every day around the clock. If you need help related to responsible gambling, we are here to listen and guide you without judgement.
Warning Signs of a Gambling Problem
Gambling problems often develop gradually and go unnoticed. Recognise these signs and take early action before they become more serious.
- Gambling with money that should be used for daily needs such as rent, bills or food
- Borrowing money from family or friends solely to gamble
- Feeling anxious, irritable or stressed when unable to gamble
- Hiding gambling activity from a partner, family members or employer
- Continuing to gamble despite having repeatedly intended to stop
- Needing increasingly larger bets to get the same level of satisfaction
- Neglecting work, school or personal relationships due to gambling
Self-Reflection Questions
Take a moment to answer these questions honestly. They can help you assess your relationship with gambling.
Do you gamble to escape from problems?
Using gambling as an emotional escape is an early sign that deserves attention.
Have you ever gone back to play to recover money you have lost?
Chasing losses is a risky habit that can lead to larger debts.
Have you ever lied about how much time or money you have spent on gambling?
Hiding gambling information from loved ones is a sign that a problem is beginning to form.
Do you find it hard to stop even when you are winning?
Being unable to stop at the right time suggests a level of self-control that may need to be strengthened.
How to Use jom2play's Control Tools
Access Account Settings
Log in to your account and navigate to the security or responsible gambling settings section to view all available control options.
Set Your Limits
Choose deposit or play time limits that suit your financial situation and time commitments. Limits can be lowered at any time but increasing a limit requires a waiting period.
Review Regularly
Review your limits and settings every month. Make sure they still match your current situation and make adjustments if needed.
Contact Us When Needed
Our support team is ready to help you set or activate any control tools via live chat and email, 24 hours a day, 7 days a week.
Principles of Healthy Gambling
Decide on the maximum amount you are willing to lose and stick to it without exception.
The money you deposit is the cost of entertainment, not an investment or a source of income.
Do not sit and play for too long without a break. Get up, drink some water, and give yourself time to breathe.
When you reach your set loss limit, stop. Chasing losses almost always leads to larger losses.
An unstable emotional state can affect your judgement. Gamble only when you are calm and clear-headed.
Make sure gambling does not take time away from work, family, hobbies or adequate sleep.
Protection of Minors
jom2play strictly prohibits anyone under the age of 21 from registering or using this platform. All players are required to submit a valid identity verification document such as a MyKad or passport during the account verification process.
If you have children or young people at home, we encourage you to take the following steps:
- Do not store your account password in easily accessible places
- Log out of your account after every session
- Use parental control software on shared devices
- Talk to your children openly and honestly about the risks of gambling
Professional Help Resources
For those who need further support beyond our platform, there are organisations such as Persatuan Judi Bertanggungjawab Malaysia and counselling services that offer support to individuals and families affected by gambling problems. Contact our support team and we will be happy to help connect you with the right resources.
Questions About Responsible Gambling
Enjoy the Games, Stay in Control
Visit our games page with a clear mind — set your limits, understand the rules, and enjoy the entertainment responsibly.
Gambling for players aged 21 and above only. Gamble responsibly.